All items purchased on the website will be charged in Canadian dollars. The true price of all items is shown in Canadian dollars, your credit card company dictates the actual exchange rate you will be charged.
We accept credit cards (Visa and MasterCard) as payment for internet orders. If you wish to pay by Canadian cheque, or money order please contact us via phone at 905-388-8679 or e-mail at firstname.lastname@example.org to help place your order. Please be aware that when you pay by cheque, we must send in your cheque to the bank and wait 14 days from receipt for the cheque to clear prior to shipping your order. If you choose to pick up your order at our storefront, we also accept CASH and DEBIT.
Returns and Exchanges
Due to the customization of each award, the majority of our products are non-refundable. We will ensure that the products are damage free. If there are any errors in engraving or lasering on our part, we will gladly correct them in a speedy manner. Any errors on the part of the customer is subject to a small fee.
Shipping Returns and Exchanges
To return an item, please contact us first either via phone on 905-388-8679or e-mail at email@example.com first before sending back the item. If appropriate, please indicate in your e-mail whether you would prefer a refund or an exchange, and allow 21 days days for your return or exchange to be processed. We will notify you of your refund once we have received and processed the returned item.
Please note initial shipping fees and the cost of gift boxes / wrapping as well as return and exchange shipping costs are not refundable. We inspect all items returned to us and reserve the right to refuse items which do not meet with our terms and conditions.
All customers please send your return with the original receipt via an insured, traceable method. International customers please mark your package clearly as “Returned Goods” to avoid delays at Customs. Return postage is payable by the sender. Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit.
In all cases, your proof of postage should show the Aran Awards address, together with the post office's printed/stamped confirmation of the date of posting.
We are unable to cancel orders once they are placed. Please ensure that your order is correct before sending it to us. All orders are subject to our normal return and exchange policies once we receive them.
What personally identifiable information is collected from me?
We recognize the importance of protecting the privacy of personally identifiable information collected about visitors to the Site. Except with respect to certain designated elements of the Site that require registration, you can use aranawards.com without divulging any personally identifiable information, including your email address. The Site does not collect personally identifiable information about you unless you expressly provide such information to us on a voluntary basis. For example, you may provide your personally identifiable information to complete your registration on the Site or the various services offered on the Site. Except as described below, in those instances in which you "opt-in" to receive offers directly from us such personally identifiable information will never be shared with third parties outside of aranawards.com and its affiliated companies or third party vendors acting on their behalf.
At any time after providing us with your personally identifiable information, you have the ability to ask that your personally identifiable information be edited or removed from our database by contacting us at the e-mail or physical address provided below under the heading "Contact Information." We may, from time to time, give you the opportunity to receive special offers, such as newsletters, email reminders or special discounts.
You may choose to provide us with the certain personally identifiable information when using the Site or the various services offered on the Site, including:
Your birth date
Your home contact information (physical address and/or phone number)
Online contact information (email address)
Your login information
In addition, at times, we may ask you to provide non-personally identifiable information about yourself that may be linked with your personally identifiable information you provide. Provision of this information is optional.
What non-personally identifiable information is collected automatically?
We automatically collect certain non-personally identifiable information from you to optimize our web pages for your computer such as:
clickstream information (internet protocol ("IP") address, internet service provider, platform type, date/time stamp) http protocol information (last URL requested and browser type)interaction information (browser interaction such as when the mouse moves over an image) computer information (computer and browser information) search terms (search text)
We will use personally identifiable information that you submit to the Site for the purposes for which you submitted it. At any time, you can change these choices by contacting us at the email or physical address listed in "Contact Information" below. We retain personally identifiable information indefinitely unless you request that we remove your personally identifiable information from our database by contacting us at the addresses
listed in "Contact Information" below.
We may disclose personally identifiable information when required by law or when we have a good faith belief that such action is necessary to comply with a current judicial proceeding, court order, government investigation or legal process.
We may use non-personally identifiable information collected on the Site to enhance the Site and our product offerings, to maintain and secure the Site, and to understand the interests of Site visitors. Generally, we use non-personally identifiable information to analyze trends, administer the website, and gather information for aggregate use (IP addresses are not linked to personally identifiable information).
We may also use the statistical compilation and aggregation of non-personally identifiable information and may provide such information to third parties for marketing, advertising or research purposes.
How is my information kept secure?
We maintain commercially reasonable safeguards to ensure the security, integrity and privacy of personally identifiable information submitted to our Sites, and we periodically review and update security measures in light of current technologies.
What are cookies and how are they used by the Sites?
Cookies are files that a web site places on an individual's hard-drive for record-keeping purposes. Cookies, which are an industry standard used by most web sites, can facilitate a user's ongoing access to and use of a site. They aid the function of the Site by matching users with stored information in our database to provide personalized features such as the shopping cart. For example, when you come back to visit the Site, certain preferences - such as your billing information - will be called up, saving you time and making access faster.
Our cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We will not share or sell non-aggregated information contained within cookies with any third party. The cookie itself does not contain any personally identifiable information.
You can review and update your personally identifiable information (such as phone, e-mail or postal address) by contacting us at firstname.lastname@example.org or at the physical address listed below. You may also request that we remove your personally identifiable information from our database.